Terms of service

Overview

Welcome to KATERNOVA.

The terms “we,” “us,” and “our” refer to KATERNOVA. KATERNOVA operates this online store and website, including all related information, content, features, tools, products, and services made available to customers (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

These Terms of Service, together with any policies referenced or incorporated into them (collectively, the “Terms”), govern your access to and use of our website and Services and explain the respective rights and responsibilities of you and KATERNOVA.

Please read these Terms carefully before accessing our website or purchasing from us. They contain important information concerning your legal rights, purchases, payments, returns, intellectual property, warranties, and limitations of liability.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not access or use the Services.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have the legal authority required to use the Services.

When browsing our store, creating an account, or placing an order, you may be required to provide information including your:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number
  • Payment information

You agree that all information supplied to KATERNOVA is accurate, current, and complete and that you have the necessary authority to provide and use such information.

If you maintain an account, you are responsible for protecting your login credentials and for activity performed through your account.

You may not sell, transfer, assign, or license your account to another person without our authorization.

2. Products and Product Information

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colours and appearance may vary slightly depending on factors including:

  • Your screen or device
  • Display brightness
  • Colour settings
  • Photography and lighting
  • Individual product variations

Images displayed on our website are intended to provide a reasonable representation of the products offered but may not always reproduce every characteristic with absolute precision.

Product descriptions, specifications, availability, prices, and other information may be updated or corrected when necessary.

We may also discontinue products or limit the quantity available for purchase, subject to applicable law.

3. Orders and Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted if additional payment, security, inventory, or fraud-prevention checks are required.

We reserve the right, where permitted by applicable law, to refuse or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect customer information
  • Technical or inventory errors
  • Applicable legal or regulatory requirements

If an order is cancelled after payment has been successfully collected, any amount due back to you will be refunded in accordance with the applicable payment and refund procedures.

Please review your products, quantities, delivery address, and contact information carefully before submitting an order.

Returns and exchanges are governed by our Return & Refund Policy.

Products purchased through our store are intended primarily for personal or household use and not unauthorized commercial resale.

4. Prices, Payments and Billing

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of obvious errors and applicable consumer law.

Promotional prices, discounts, coupon codes, and special offers may:

  • Apply for limited periods
  • Have separate eligibility requirements
  • Apply only to selected products
  • Be subject to quantity limitations
  • Be governed by additional promotional terms

Any applicable shipping costs, taxes, duties, or other charges will be displayed or communicated where required.

You agree to provide complete and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

Payments may be processed through third-party payment service providers and are subject to their applicable security procedures and terms.

5. Shipping and Delivery

We make reasonable efforts to process and deliver orders within the estimated timeframes communicated through our website or applicable Shipping Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise or required by applicable law.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs procedures
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • High-volume periods
  • Other unforeseen logistical events

Customers are responsible for providing a complete and accurate delivery address.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

KATERNOVA currently provides a 30-day return policy, subject to the eligibility requirements and exclusions described in that policy.

Customers purchasing within jurisdictions that provide mandatory withdrawal or cancellation rights, including qualifying consumers in the European Union, retain those statutory rights regardless of additional voluntary return options offered by KATERNOVA.

Nothing in these Terms is intended to restrict mandatory consumer protection rights.

7. Intellectual Property

Unless otherwise stated, the content available through our Services—including text, graphics, photographs, designs, layouts, logos, product presentations, videos, and other materials—is owned by, licensed to, or otherwise lawfully used by KATERNOVA or the relevant rights holder.

The Services are provided primarily for your personal and non-commercial use.

Without appropriate authorization, you may not:

  • Reproduce substantial portions of our website
  • Republish protected content
  • Distribute protected materials
  • Modify protected materials
  • Commercially exploit website content
  • Misrepresent our content as your own

Third-party names, logos, trademarks, and other intellectual property appearing through the Services remain the property of their respective owners.

No provision of these Terms transfers ownership of intellectual property to you.

8. Optional Third-Party Tools

We may provide access to tools, applications, integrations, or functionality supplied by third parties.

Such tools may operate under their own terms, privacy policies, and conditions.

Where a third-party tool is clearly identified as such, your use of that tool may create a direct relationship between you and the applicable provider.

We may introduce additional features, tools, or resources in the future. Unless otherwise stated, those features will form part of the Services and remain subject to these Terms.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties.

KATERNOVA does not necessarily control these external websites and is not responsible for their independent:

  • Content
  • Privacy practices
  • Security measures
  • Availability
  • Products or services
  • Terms and conditions

Before purchasing from or providing information to an external website, you should review its applicable policies.

The presence of a third-party link does not necessarily constitute an endorsement by KATERNOVA.

10. Relationship With Shopify

KATERNOVA is powered by Shopify, which provides technology and infrastructure supporting our online store.

However, purchases made through our store are transactions between you and KATERNOVA, not between you and Shopify.

KATERNOVA remains responsible for its own products, orders, customer relationships, and obligations to consumers as required by applicable law.

Shopify's own services and processing activities are governed by the applicable Shopify terms and policies.

11. Privacy and Personal Information

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection requirements.

Because our Services use Shopify infrastructure, certain personal information may also be processed by Shopify and other service providers necessary to operate the store, process transactions, provide security, and deliver our Services.

Please review our Privacy Policy for additional information concerning:

  • Information we collect
  • How information is used
  • Service providers
  • Cookies and similar technologies
  • International transfers
  • Data retention
  • Your privacy rights
  • How to contact us regarding personal information

12. Customer Reviews and Feedback

If you voluntarily submit a product review, suggestion, comment, photograph, recommendation, or other feedback (“Feedback”), you represent that you have the right to submit that material.

You agree not to submit content that:

  • Violates another person's intellectual property rights
  • Contains unlawful or defamatory material
  • Contains malicious software
  • Misrepresents your identity or experience
  • Violates applicable law
  • Contains intentionally false or misleading information

Where permitted by law, you grant KATERNOVA permission to use Feedback submitted to us for legitimate purposes connected with operating, improving, and promoting our Services.

We may moderate or remove content that violates these Terms or applicable law.

13. Errors, Inaccuracies and Omissions

Occasionally, information available through our Services may contain typographical errors, inaccuracies, or omissions concerning matters such as:

  • Product descriptions
  • Availability
  • Pricing
  • Promotions
  • Shipping charges
  • Delivery estimates

We reserve the right to correct such information and update the Services when appropriate.

If an error materially affects an order that you have already submitted, we will handle the matter in accordance with applicable consumer law and, where appropriate, contact you regarding the available options.

14. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use our Services to:

  • Violate applicable laws or regulations
  • Commit or facilitate fraud
  • Infringe intellectual property rights
  • Harass, threaten, defame, or abuse another person
  • Submit intentionally false or misleading information
  • Distribute malware, viruses, or harmful code
  • Send spam or unauthorized solicitations
  • Impersonate another person or organization
  • Collect personal information unlawfully
  • Attempt unauthorized access to systems or accounts
  • Interfere with website security
  • Circumvent technical protections
  • Use the Services in a manner that materially disrupts their normal operation

We may restrict or terminate access where we reasonably determine that these Terms have been materially violated, subject to applicable law.

15. Automated Systems and Agents

Automated systems, bots, scraping tools, autonomous agents, or similar technologies must not access or interact with the Services in a manner that:

  • Circumvents security measures
  • Misrepresents automated activity as human activity
  • Bypasses CAPTCHAs or access restrictions
  • Creates unreasonable technical loads
  • Extracts protected information without authorization
  • Violates these Terms or applicable law

We reserve the right to implement technical measures designed to protect our Services against unauthorized automated access.

16. Suspension and Termination

We may suspend or terminate access to the Services where reasonably necessary because of:

  • A material violation of these Terms
  • Fraudulent or unlawful conduct
  • Security concerns
  • Abuse of the Services
  • Legal or regulatory requirements

Termination does not automatically affect obligations or rights that arose before termination.

Provisions that by their nature should continue after termination—including intellectual property, liability, governing law, and dispute-related provisions—will continue to apply where appropriate.

17. Disclaimer of Warranties

We aim to provide accurate information and reliable Services, but websites and digital services may occasionally experience interruptions, technical problems, or errors.

Except where expressly provided by us or required by applicable law, we do not guarantee that the website will always be uninterrupted, completely error-free, or continuously available.

Nothing in these Terms excludes or restricts warranties, guarantees, remedies, or consumer rights that cannot legally be excluded or restricted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, KATERNOVA will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not remove mandatory rights available to consumers under applicable consumer protection legislation.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or liabilities arising directly from your unlawful use of the Services, material violation of these Terms, or infringement of third-party rights.

This provision will not apply where liability cannot legally be imposed on you or where doing so would conflict with mandatory consumer protection law.

20. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue in effect to the extent legally permitted.

21. Entire Agreement and Waiver

Failure by KATERNOVA to immediately exercise or enforce a right under these Terms does not necessarily constitute a waiver of that right.

These Terms, together with the policies incorporated into them, constitute the agreement governing your use of our Services, subject to any mandatory rights provided by applicable law.

22. Assignment

You may not transfer contractual rights or obligations under these Terms where such transfer would be inconsistent with applicable law or without any consent legally required.

KATERNOVA may transfer rights or obligations in connection with a legitimate business restructuring, transfer, or similar transaction, subject to applicable legal requirements and without reducing mandatory consumer protections.

23. Governing Law

These Terms and your use of the Services will be governed by applicable Italian law, subject to any mandatory consumer protection rules that may apply based on your country of residence.

If you are a consumer residing in the European Union, nothing in these Terms deprives you of mandatory protections provided by the law of your country of habitual residence where those protections apply.

Any dispute will be handled by the competent courts determined under applicable law.

24. Changes to These Terms

We may periodically update these Terms to reflect changes in our:

  • Services
  • Business operations
  • Policies
  • Technology
  • Legal obligations
  • Regulatory requirements

The latest version will be published on our website together with an updated revision date.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

25. Contact Information

Questions concerning these Terms of Service, purchases, or our Services may be sent to:

KATERNOVA
Email: katernova@outlook.it
Phone: +39 35 1439 6226
Business Address: Cortile Sant'Isidoro 8
Postal Code: 90011
City: Bagheria
Province: Palermo (PA)
Region: Sicily
Country: Italy

For customer service enquiries, please contact katernova@outlook.it