Questions About Our Sofa Covers
What does KATERNOVA sell?
KATERNOVA specialises in sofa covers and related home textile solutions designed to help customers protect, refresh, and restyle their existing furniture.
Individual designs may differ in material, construction, texture, dimensions, fitting method, and intended furniture type.
Always consult the individual product page before ordering.
Why use a sofa cover instead of replacing a sofa?
A sofa may still be comfortable and functional even when its upholstery no longer suits your room.
A cover can offer a simpler way to change its appearance or provide additional protection without replacing the entire piece of furniture.
It can also make it easier to experiment with different colours and interior styles.
Will every cover fit every sofa?
No.
Sofas vary considerably in width, depth, cushion construction, arm shape, back height, and overall design.
A cover should therefore not be assumed to fit every sofa unless the specific product explicitly states this.
We strongly recommend measuring your furniture and comparing those measurements with the information provided on the relevant product page.
How should I measure my sofa?
Use a flexible measuring tape and measure the areas indicated on the product's individual sizing or fitting instructions.
Depending on the type of cover, relevant measurements may include:
- Overall sofa width
- Seat width
- Seat depth
- Back height
- Armrest dimensions
- Cushion dimensions
Do not select a product based only on whether your sofa is commonly described as a two-seat or three-seat sofa. Actual measurements are more reliable.
Can I use the covers on sectional sofas?
Some products may be suitable for sectional or modular furniture, while others may not.
For modular sofas, separate sections may require separate cover pieces depending on the product design.
Check the individual product specifications before purchasing.
Are KATERNOVA covers suitable for homes with pets?
Sofa covers can provide an additional barrier between everyday activity and the original upholstery, which may be useful in homes with pets.
However, no ordinary textile cover should be considered completely resistant to scratching, biting, claws, staining, or other pet-related damage unless specifically described as such.
Are the covers waterproof?
Only products specifically described as waterproof should be considered waterproof.
Some fabrics may provide limited protection against minor spills, but this does not automatically mean that liquid cannot penetrate the material.
If a spill occurs, we recommend dealing with it promptly.
Can I wash my sofa cover?
Care instructions vary according to material and construction.
Always follow the care instructions provided with the individual product.
Using temperatures, detergents, drying methods, bleach, or ironing settings that are unsuitable for the fabric may affect its appearance, dimensions, or performance.
Will the colour look exactly like it does on my screen?
We make reasonable efforts to present colours accurately, but screens reproduce colours differently.
Brightness settings, display calibration, lighting, photography, and the surrounding environment can all affect how a colour appears.
For this reason, minor differences between the on-screen appearance and the physical product are possible.
Will a cover completely hide my original sofa?
This depends on the cover's construction, colour, fabric thickness, fit, and the original upholstery beneath it.
A lighter cover placed over a very dark or strongly patterned sofa, for example, may behave differently from a darker cover placed over neutral upholstery.
Check the individual product description for relevant details.
How do I place an order?
Select the product and available option you would like, review the information carefully, add it to your cart, and proceed through checkout.
Before confirming your purchase, check your:
Product selection, quantity, shipping address, email address, telephone number, and payment information.
Can I change my order after placing it?
Contact katernova@outlook.it as quickly as possible.
If fulfilment has not yet progressed too far, we will attempt to accommodate your request.
Once an order has been processed or shipped, changes may no longer be possible.
How will I know when my order ships?
Where tracking is available, you will receive shipping or tracking information after dispatch.
Tracking may require some time to become active after the shipment is registered with the logistics provider.
My tracking hasn't changed. Is that normal?
Tracking systems do not necessarily record every movement in real time.
There may be periods without visible updates while a package travels between logistics facilities, crosses borders, undergoes customs processing, or is transferred to a local delivery provider.
What if my product arrives damaged or incorrect?
Contact us at katernova@outlook.it as soon as possible.
Please include your order number and clear photographs of the product and, where relevant, its packaging.
We will review the situation and provide the appropriate assistance.
Can I return my order?
Eligible products may be returned under our 30-day Return & Refund Policy, subject to the conditions stated in that policy.
Customers who benefit from mandatory statutory withdrawal or consumer rights retain those rights independently of our voluntary return policy.