Contact information
Last updated: July 29, 2026
At KATERNOVA, we are committed to providing clear and accessible customer support. If you have questions about our products, an existing order, shipping, returns, refunds, or any other matter relating to our store, you can contact us using the information below.
Customer Support
For general questions or assistance with an order, please contact our customer service team by email or telephone.
Trade Name: KATERNOVA
Email: katernova@outlook.it
Phone: +39 351 439 6226
When contacting us about an existing order, please include your order number and the email address used when placing your order. This helps us locate your purchase and assist you more efficiently.
Business Address
Our physical business and correspondence address is:
KATERNOVA
Cortile Sant'Isidoro 8
90011 Bagheria (PA)
Sicily, Italy
Please note that this address is provided for business identification and correspondence purposes.
Do not send product returns to this address unless our customer service team has specifically instructed you to do so. Return instructions and the appropriate return destination will be provided after a return request has been reviewed.
Order Assistance
You can contact us at katernova@outlook.it for assistance concerning:
- Order status
- Shipping and tracking
- Product information
- Incorrect or damaged products
- Returns and exchanges
- Refunds
- Order cancellations
- Billing or payment-related questions
- General customer service enquiries
For shipping-related enquiries, please provide your order number and tracking number, if available.
Returns & Refunds
Before returning any product, please contact us at:
Our team will review your request and provide the necessary return instructions and return destination when applicable.
Please refer to our Return & Refund Policy for complete information regarding eligibility, return periods, exchanges, and refunds.
Privacy & Legal Enquiries
For questions concerning your personal information, privacy rights, our store policies, or other legal matters relating to KATERNOVA, please contact:
Email: katernova@outlook.it
Privacy requests will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Contact Details at a Glance
Trade Name: KATERNOVA
Phone: +39 351 439 6226
Email: katernova@outlook.it
Physical Address: Cortile Sant'Isidoro 8, 90011 Bagheria PA, Italy
We recommend using email for order-specific enquiries, as this allows you to provide your order details and any supporting information needed to review your request.