CONTACT KATERNOVA
We're Here When You Need Us
Choosing a sofa cover can involve more questions than purchasing an ordinary home accessory.
You may want to know whether a particular design is appropriate for your sofa, how to take measurements, what to expect from the fabric, how an order is progressing, or how to request a return.
The KATERNOVA Customer Care team is available to help.
Customer Support
For questions concerning products, orders, shipping, tracking, returns, refunds, or general assistance, contact us at:
Email: katernova@outlook.it
Phone: +39 351 439 6226
When contacting us about an existing purchase, please include your order number whenever possible.
This allows us to identify your order more quickly and provide more relevant assistance.
What Can We Help With?
You can contact us for assistance with:
- Choosing between available sofa cover options
- Understanding product measurements
- General fitting questions
- Product characteristics
- Materials and care information
- Order confirmation
- Order modifications where still possible
- Shipping updates
- Tracking information
- Delayed deliveries
- Damaged or incorrect products
- Return requests
- Refund enquiries
- General store information
Business Information
Trade Name: KATERNOVA
Email: katernova@outlook.it
Phone: +39 351 439 6226
Physical Address: Cortile Sant'Isidoro 8, 90011 Bagheria PA, Italy
Returns
Please do not send a product directly to our physical business address unless instructed to do so.
If you would like to request a return, first email katernova@outlook.it.
Once your request has been reviewed, our team will provide the appropriate return instructions and, where applicable, the correct return destination.
For complete conditions, please consult our Return & Refund Policy.