Privacy policy

Last updated: July 29, 2026

At KATERNOVA, we value your privacy and are committed to handling your personal information responsibly, transparently, and securely.

KATERNOVA operates this online store and website, including all related information, content, features, tools, products, and services offered to customers (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, browse our products, place an order, make a payment, contact our customer service, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices described below.

1. Personal Information We Collect or Process

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated or linked with you.

It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with KATERNOVA, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of information:

Contact Information
This may include your:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Payment and Financial Information
Information related to payments and transactions may include:

  • Payment method
  • Payment card information
  • Financial account information
  • Transaction details
  • Payment confirmations
  • Other information required to complete or verify a transaction

Payment information may be processed by our payment providers and other authorized service providers.

Account Information
If you create or use an account through our Services, we may process information such as your username, password, preferences, settings, and security information.

Order and Transaction Information
We may collect information concerning products you:

  • View
  • Add to your shopping cart
  • Add to a wishlist
  • Purchase
  • Return
  • Exchange
  • Cancel

We may also retain information regarding your previous transactions and order history.

Communications
When you contact KATERNOVA, we may collect the information contained in your communication, including information submitted through customer service requests, emails, forms, complaints, or other correspondence.

Device and Technical Information
We may collect information about the device, browser, or network you use to access our Services, including your IP address and other device or online identifiers.

Website Usage Information
We may collect information regarding how you interact with our website and Services, including pages visited, products viewed, interactions with features, and navigation activity.

2. How We Collect Your Personal Information

We may obtain personal information from several sources.

Directly from you, including when you:

  • Visit or use our Services
  • Create an account
  • Place an order
  • Submit information through our website
  • Contact customer support
  • Otherwise voluntarily provide information to us

Automatically through our Services, including through your device, browser, cookies, pixels, and similar technologies.

From service providers, including companies that provide payment processing, hosting, analytics, fulfillment, shipping, customer service, or other technical and operational services.

From business partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information where necessary to operate our store and provide our Services.

This may include:

  • Processing and confirming purchases
  • Processing payments
  • Fulfilling customer orders
  • Arranging shipping and delivery
  • Providing order-related notifications
  • Managing customer accounts
  • Remembering customer preferences
  • Processing returns, exchanges, and cancellations
  • Providing customer support
  • Enabling product reviews where available
  • Personalizing the shopping experience
  • Improving our products, website, and Services

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing, promotional, or advertising communications.

This may include communications through email, text message, postal mail, or online advertising.

Advertising may be personalized based on your interactions with our Services, such as products you viewed, purchased, or added to your shopping cart.

Security and Fraud Prevention

We may process personal information to protect KATERNOVA, our customers, and our Services.

This includes using information to:

  • Authenticate accounts
  • Maintain secure transactions
  • Detect suspicious activity
  • Prevent fraud
  • Investigate potentially fraudulent or unlawful activity
  • Protect our systems and Services
  • Protect the rights and safety of our customers and other individuals

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You should not share passwords or other account access information with third parties.

Customer Communication

We use personal information to communicate with you regarding:

  • Orders
  • Deliveries
  • Returns
  • Exchanges
  • Customer support requests
  • Account matters
  • Other service-related communications

Legal and Regulatory Purposes

We may process information when necessary to comply with applicable laws, regulations, court orders, governmental requests, or other valid legal processes.

We may also use information to establish, exercise, or defend legal claims and to investigate or enforce our terms, policies, and rights.

4. How We May Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, comply with legal requirements, or protect legitimate interests.

This may include disclosure to:

Shopify and Service Providers
We may share information with Shopify and companies providing services on our behalf, including:

  • Payment processing
  • IT and website management
  • Data analytics
  • Cloud storage
  • Customer support
  • Order fulfillment
  • Logistics
  • Shipping and delivery

Marketing and Business Partners
Where permitted by law, information may be shared with business and marketing partners that assist us with advertising and promotional activities.

Depending on your jurisdiction, you may have the right to opt out of certain forms of targeted advertising or sharing of personal information.

Third Parties You Authorize
We may disclose information where you request, direct, or consent to such disclosure, including where information must be provided to shipping providers or other parties necessary to complete a transaction.

Affiliates
Information may be disclosed to companies or entities within our corporate group, where applicable.

Legal or Business Transactions
Information may also be disclosed where reasonably necessary in connection with:

  • A merger
  • Acquisition
  • Reorganization
  • Sale of business assets
  • Bankruptcy or similar proceeding
  • Legal obligations
  • Subpoenas
  • Search warrants
  • Court orders
  • Enforcement of our policies
  • Protection of our rights or the rights of others

5. Our Relationship With Shopify

Our Services are hosted and supported by Shopify.

Shopify may collect and process personal information relating to your access to and use of our Services in order to operate, maintain, secure, and improve the e-commerce services provided to us and to you.

Information submitted through our store may therefore be transmitted to or processed by Shopify and other authorized third parties, including parties located outside your country of residence.

We may also use certain Shopify features that rely on information generated from interactions with our store, other merchants, and Shopify's services.

In circumstances where Shopify independently determines the purposes and means of processing, Shopify may be responsible for responding to requests concerning personal information processed for those purposes.

6. Third-Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties.

If you leave our website and access a third-party service, that third party's own privacy policy, security practices, and terms and conditions will apply.

KATERNOVA does not control and cannot guarantee the privacy, security, accuracy, availability, or reliability of independent third-party websites or services.

The presence of a third-party link on our website does not necessarily constitute an endorsement of that third party or its content.

Information you voluntarily publish through public or semi-public third-party platforms may also be accessible to other users and third parties.

7. Children's Privacy

Our Services are not intended for use by children.

We do not knowingly collect personal information from children below the applicable age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to KATERNOVA, please contact us using the details provided at the end of this Privacy Policy so that we can review and, where appropriate, delete that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information belonging to individuals under the age of 16, as those terms may be defined under applicable privacy legislation.

8. Security of Your Information

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The applicable retention period may depend on factors such as whether the information is required to:

  • Maintain your account
  • Complete or document transactions
  • Provide our Services
  • Fulfill orders
  • Meet accounting or legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements, terms, or policies

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on where you reside, applicable privacy laws may provide you with certain rights concerning your personal information.

These rights are not absolute and may be subject to legal exceptions or limitations.

You may have the following rights:

Right to Access / Know
You may request information about the personal information we maintain about you.

Right to Deletion
You may request deletion of certain personal information we hold about you, subject to applicable legal exceptions.

Right to Correction
You may request correction of inaccurate or incomplete personal information.

Right to Data Portability
In certain circumstances, you may request a copy of your personal information in a portable format or request its transfer to another organization.

Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on your jurisdiction, you may have the right to opt out of certain processing activities classified as a “sale,” “sharing,” or use of personal information for targeted advertising.

Communication Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe option included in applicable marketing communications.

Even after unsubscribing from marketing messages, we may continue to send non-promotional communications, including messages concerning your orders, transactions, account, security, or customer service requests.

11. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area (EEA) or United Kingdom, applicable law may provide additional rights.

These may include:

Right to Object to Processing
You may have the right to object to certain processing activities.

Right to Restrict Processing
In certain circumstances, you may request that processing of your personal information be restricted.

Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.

We may need to verify your identity before completing certain privacy requests.

We will not discriminate against you because you legitimately exercise your privacy rights.

12. Complaints

If you have concerns or complaints regarding the way KATERNOVA processes your personal information, we encourage you to contact us first using the information below.

Depending on your place of residence, you may also have the right to lodge a complaint with the competent data protection supervisory authority or appeal certain decisions concerning your privacy request.

13. International Data Transfers

Because our store uses service providers and technology partners that may operate internationally, your personal information may be transferred, stored, or processed outside the country in which you reside.

Where personal information is transferred outside the European Economic Area or United Kingdom, and applicable law requires additional safeguards, we may rely on recognized transfer mechanisms such as:

  • An adequacy decision
  • The European Commission's Standard Contractual Clauses
  • Equivalent UK-approved contractual safeguards
  • Other legally recognized transfer mechanisms

These safeguards are intended to provide an appropriate level of protection for personal information transferred internationally.

14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • Our Services
  • Technology
  • Legal requirements
  • Regulatory requirements
  • Operational practices

When we make changes, we may publish the revised version on our website and update the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice regarding material changes.

15. Contact Information

If you have questions about this Privacy Policy, our privacy practices, the handling of your personal information, or if you wish to exercise any applicable privacy rights, please contact us:

Trade Name: KATERNOVA
Email: katernova@outlook.it
Phone: +39 35 1439 6226
Address: Cortile Sant'Isidoro 8
Postal Code: 90011
City: Bagheria
Province: Palermo (PA)
Region: Sicily
Country: Italy

For the purposes of applicable data protection legislation, KATERNOVA is the data controller of the personal information it processes as described in this Privacy Policy, except where another party acts as an independent controller under applicable law.